Remote IT Support for Business

Are you stuck?

Don’t worry! Help is just an email or phone call away.

The EMH Technology team offers remote desktop support to investigate, identify and resolve IT issues. Clients can access desktop support easily via our support portal: www.iamstuck.co.uk. Our helpdesk works quickly and effectively, ensuring that your team is fully operational as soon as possible.

Three levels of service are available:

Unlimited office hours support for a fixed fee, with extended out-of-hours support available if required (for a fixed fee per day of cover required).
Time-Based model whereby an amount of time is purchased and then used on a ‘pay as you go’ basis.
Hybrid option with a fixed fee for infrastructure support (such as servers) and a time-based element to address user support requests.

Best of all, none of our remote IT support packages commit you to a minimum contract period. This means you can adjust your level of support as needed, aligning it to your business needs. As your business grows your IT support adapts accordingly, rather than being stuck with an “off the shelf” solution. One feature is common throughout our desktop services: outstanding value for money.

Desktop Services

IT technical support is available via our helpdesk (phone, email or web chat) for businesses of any size and ideally suits organisations with 5 – 95 employees. Although we won’t turn anyone away! All common desktop and mobile operating systems are supported. Our desktop services offer you:

Unlimited telephone and remote technical support at times to suit your operation (see options above)
24/7 Proactive network monitoring
Monitoring of installed software applications
Monitoring of security and antivirus protection on managed devices
Reporting of issues arising with proposed solutions
Provision of self-help documentation to support users

Are you looking for the reassurance of an IT help desk for your business?

Talk to the friendly experts at EMH Technology. There’s no obligation – or jargon – involved. Call us on +44 (0)1462 416999 or email us. How can we help you?